The Pavillion: Mastercard Malaysia Airlines GWP Promotion.

As per this entry, this is the information as provided from Pavilion for their current Mastercard-Malaysia Airlines Promotion.

*All Items Are Available Whilst Stocks Last!

1st tier: For RM500 purchases.

L’Occitane – Aromachologie range
5 items in box:

• Milk Extra Gentle Soap – 50grms
• Body Lotion - 35ml
• Shower Gel - 35ml
• Conditioner - 35ml
• Shampoo - 35ml

Kiehl’s-  2 items in box

• Amino Acid Shampoo – 65ml
• Deluxe Hand & Body Lotion - 65ml

2nd tier- Purchases above RM1000

Crabtree & Evelyn
5 variety to choose from

• Summer hill
• Lavender
• Gardeners
• La Source
• Rose Water

Each pack contains 3 x 25ml tube of hand therapy lotion. (I am not sure if this means 3 x different variety, or all the same type though)


For more detailed & updated news on the above promotion, please call Pavillion KL: General Line/ Concierge Services enquiries: +603- 2118 8833.

It was not my intention to write this entry. However, for the service of my beloved skincare lovers and shopaholic readers, who have shown interest in the GWP, I have put this up.

Having to choose between the blogs, I decided this entry best fit here as continuity of the Debit Mastercard saga. ^^

Follow Up: Royale Christmas@ Pavillion KL Mastercard Debit Incident.

Pavillion Brochure- inside of card brochure 1

Inside of Card Brochure 2

This is an update of this entry that I made of my incident recently at the Pavillon KL.

This afternoon, at about 13:30 hours, I made hardcopies of all related electronic publications & communications that I had initiated & published. Then via fax, I forwarded the copies to the Marketing Department of Pavillon KL.

Around 17:45 hours, I received a call from their Concierge Manager. He proceeded to inform me

• that he had contacted Mastercard.
  
• he was informed that the usage of the Mastercard Debit is valid under the Mastercard Worldwide umbrella. 
• He didn't mention the other Mastercard types though. (so, what does that mean then?)
• He later said that is encompasses all Mastercard range. I sure hope so!
  
• He reserved the 'instant free gift' for me. 

Other news include: 

• For the Mastercard- Malaysia Airlines Promotion:  Three options to choose the 'instant free gift'- for Tier 1 from: (purchases of RM500) - Loccitane gift set, Kiehl's gift set, or 2 mugs for Mastercard users. I chose the Kiehl's set. (I know this is good news for all the beauty skincare users who frequent these blogs!)
• The Tier 2 promotion is for purchases RM1000 and above. No idea what the instant gifts are though. I was told that the Tier 2 instant gifts had 4 range of products from Crabtree & Evelyn....  
  
• I was also told at the counter that receipts & spending for the Mastercard promotion above is accumulative, but must be on the same card within the same day. Which means, two persons can accumulate their spending, and share the instant free gift. The redemption is limited to one per customer per day.
• If I remember rightly too, the promotion is not extended to purchases from Parkson Pavillion, & possibly Tangs, but ONLY individual outlets, and includes both retail & dining establishments. This is possibly due to the RM10 voucher giveaway with RM100 purchase at Parkson Pavillion.

For more information on the promotions above, please call Pavillion KL: General Line/ Concierge Services enquiries: +603- 2118 8833.


I will update this post as when more news is received.

Royale Christmas @ Pavillion KL: Mastercard Debit Not Accepted.

I feel marginalized. and upset.

Let me tell you what happened today.

Can you see the part "Card Type: Mastercard" there?

The promotion that goes in Pavillion printed in their Royale Christmas@Pavillion KL is as follows: 
"Get an instant free gift with RM500 charged to any Mastercard Worldwide" .

The Instant Free Gift? A Loccitane or Kiehl's Gift Set, which in retail price, is  worth more than RM130, given to any "Mastercard Worldwide" holders with the purchase of RM500. 

Today I had made a payment in full, amounting to more than RM500 (RM770) purchase at one of the swanky ladies salon at Seventh Heaven in Pavillion. Yet, I was informed that because it was a Mastercard Debit, I was not entitled to the instant free gift.

Pavillion Brochure-inside of card brochure 1

Pavillion Card- inside of brochure 2

Pavillion outside brochure 3

It is stated on the first brochure (Pavillion Brochure 1) "Get an instant free gift with RM500 charged to any Mastercard Worldwide". As far as the general public is concerned, we are led to believe that Mastercard Worldwide consists of ALL Credit-cards, Debit, Prepaid and Electronic cards under the Mastercard brand.

Here are some questions that I realised: 

• The brochure DID NOT state which card, country, card type but just "any Mastercard Worldwide".
• So, does that mean Mastercard Debit does not fall under the "Mastercard Worldwide" umbrella?
• Does that also mean Mastercard Debit users are not Mastercard users?

When I approached the personnel manning Mastercard- Malaysia Airlines counter in Pavillion Ground Floor, they informed me that this promotion was only provided to Mastercard Credit-Card type users.

From here, it can be seen that the Management from Mastercard is clearly misrepresenting their brand.If Mastercard's Management has no intention of rewarding other card type users, they should have stated clearly in the brochure, and added a disclaimer, as this brochure is given to the general public.

I demand an answer from Mastercard. and Pavillion. It is not a small amount that I have spent, and as a customer, I would have thought that the Mastercard in Malaysia would be honest in its advertising.

Why has the Management from Pavillion allowed the brand Mastercard to provide such misleading information in their brochure, and not treat their customers right?

This misrepresentation causes me to think that the Management of Mastercard has the intention of misleading other Mastercard card type users with no intention of honouring their promotion. Don't you agree so?

If this is the way the misleading advertising has been done, both parties (Mastercard & Pavilion) had better provide some good explanation for us.

This has been a really unsavory experience, and definitely does not feel like a very "Royale Christmas @ Pavillion KL" at all!

Follow Up Entry: The Concierge Manager Called.