Part 2: Haggling & Negotiation Skills

Woo Hoo... As I would know, negotiations are not my best skills. But as people say, an Experienced salesperson is Experienced because he has been through enough Experiences.

Today, one week after having made a transaction on impulse for a lifestyle package, with my homework and research done on other Lifestyle Aesthetic Provider Enterprises in the past one week, the time came to meet with with my consultant Kelly (KC for short), who manages my lifestyle aesthetic treatments, and is the Manager of the outlet where where I am based at.

The general rule is, to always do your research before making a purchase. However I did the opposite.. hence the rational for the Buyer's Remorse in my situation!!!

I was blessed. God was on my side even when I didn't ask him to. My research led me to find out that the deal I was given was much cheaper than the initial package quoted being,

• (N.P= Normal Price). Now that I reflect on it, one knows that we should never take the N.P unless some haggling is done.

• Then there is the (P.P= Promotion Price)- which is what I bought for my initial package.

• Finally there is the lowest price that I went to, which was much lower than the N.P and P.P, and after much haggling. I should have asked more, but better try next round. :-P

In Malaysia, is of ultimate importance that one MUST haggle & negotiate for a better price. Cultural Practice states it is MANDATORY.

Today in the midst of my treatment, KC proposed another package to me. This time, with my eyes and ears on the alert, I listened to her as she gave her sales pitch of the benefits of this next treatment.

Experience makes us wiser.
And I was.

This time I told her that I'd give it a think over and get back to her.

I believe that KC did not procure the position as the Outlet Manager without having to prove the skills. The Outlet Manager has the responsibility to meet the sales quota, reporting all sales and marketing movements to The Management.

They have to find various ways to persuade customers to sign up for the different packages in hand or to use existing customers to generate leads. Among the practices that could generate leads are

• Offering benefits and incentives for current customers
  
• Ensuring that the packages or merchandise purchased works well in order to generate good word-of-mouth
• Giving good after-sales service to ensure that the client returns.
• Offering a fairly priced package to ensure that the client does not feel that they have been over-charged, or at least giving the impression to the client that they have made a wise decision on their part.